Query

DaiEng
Investigator
Investigator

Why does my provider keep turning off mobile data (temporarily)?

It's happened several times over the last couple of days.

Real pain when I'm out & not connected to WiFi.

1 SOLUTION

Accepted Solutions
Mustrum
EE Community Star
EE Community Star

@DaiEng   there is a known problem in that area.

Service problem in CF82 7FF

We are aware of a problem with this site.

If you use the status checker and enter your number you will get updates.

 https://coverage.ee.co.uk/coverage/ee 

View solution in original post

4 REPLIES 4
Christopher_G
EE Community Support Team

Hi @DaiEng 

Welcome to the community.

Does this seem to happen in a specific area? Have you checked the status of the network in the area on our coverage checker?

Chris

Hi Chris.
Network coverage is the usual for my area (CF827FF).
The turning off if my mobile data seems to happen randomly but has
increased in frequency & duration over the last couple of days.

Cheers
Mustrum
EE Community Star
EE Community Star

@DaiEng   there is a known problem in that area.

Service problem in CF82 7FF

We are aware of a problem with this site.

If you use the status checker and enter your number you will get updates.

 https://coverage.ee.co.uk/coverage/ee 

Thanks