Problem with MikroTik router - intermittent 4G, connecting as 3G and 3G HSDPS

[simona67]

As of 09/12/2023, my MicroTik router is experiencing connection problems to 4G. It's been fine for well over a year previously.

This might have been happening a little longer than this, but I only really started looking into it in depth today.

4G connection only occasionally and even then only a few IP packets get through with huge ping timeouts then of 10-30seconds.

Doing a LTE scan I occasionally get this: (Evolved 3G LTE)

But mostly now just these:

My phone is working just fine on 4G and the signal is strong.

I've seen other posts from users having the same issue. EE have you rolled out a software update around the network recently that might be causing this?

[simona67]

I am having the same issue as of this weekend.

4G connection only occasionally and even then only a few IP packets get through with huge ping timeouts then of 10-30seconds.

Doing a LTE scan I occasionally get this: (Evolved 3G LTE)

But mostly now just this:

My phone is working just fine.  Has anyone solved this yet?
Thanks

[simona67]

Stuck on this now rather than LTE:

Same SIM works fine in my phone.

[James_B]

Hi @simona67,

I'd recommend reporting this issue to our Technical Support Team.

They'll be happy to look into it for you.

Thanks 🙂

James

[simona67 · Accepted solution]

Now resolved by updating both the routerOS to 7.12.1 and then also the modem firmware to MikroTik_CP_2.160.000_v021. This has to be done over LTE, which, given the lack of a stable LTE connection means using another providers SIM in the router to get the firmware update installed.

[Mjones222]

What does it say under registration status? 
I'm getting denied on 4G but on 3G it works but. Try hit and miss.