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Problem with 5G or maybe phone

Bazyliszek
Contributor
Contributor

I don't know what's going on, I'm out of ideas.
I have a card with 5G EE, the phone also, it is an armored V30Doogee that I need for work.
Everything worked fine in the 5G areas, and I was getting 5G
But for almost two weeks, I have a problem to get internet of any kind, I have a download of 0.25-0.60
I have to use a second phone in the car with another EE card as a hotspot.
Is it the phone's fault, because when I turn off the EE network and I have a 2.4/5G router at home and my computer has a 5G connection, the phone unfortunately can't get that connection, so I guess it's the phone's fault for suddenly losing 5G
The phone's software is up to date, android version too.
On the phone I am not even able to do Speed test, is very poor.
But it's hard to suspect the phone, since when it connects to the other phone and uses the hotspot, the internet is there.
So maybe I'm having trouble with the sim card, EE's website claims that in my area the internet is at a good level.

10 REPLIES 10

@Bazyliszek wrote:

But when I try to connect via cell phone signal I have no signal even when I am under the transmitter in the street.


Assuming you're confident the carrier your phone is connected to, is indeed being fed from the antenna you are immediately adjacent to, then this would be clear evidence of a phone fault.


@Bazyliszek wrote:

Anyway, what does it matter when I go on the road with the phone and it's bad everywhere, ...., internet problems everywhere.


This appears to support a suggestion that the phone has a fault.