Poor coverage since the site in the town was taken away

[BobBone1]

Princes Risborough Bucks, 4G site has been removed recently it had been there since the late 1990's. Now it's gone the outdoor coverage in the town centre is non existent, with indoor cellular coverage absolutely gone.

When will the coverage be restored in the town? Does anyone in this forum know how to find out when the service is going to be usable again.

Even Vodafone works better than EE, that's saying something in my experience...

Bob

[bristolian]

Are you saying the site has been physically removed?

Or querying whether it's off-service temporarily? The latter can be checked via "check service status" on https://ee.co.uk/help/mobile-coverage-checker 

[0lly]

From what I can see online, it looks like the physical 4G mast has been removed without any replacement. Coverage as you go past on the train is non-existent and there have been multiple complaints of poor/no coverage in the town itself.

[BobBone1]

Thank you, I wonder how the service is going to be restored?
Any ideas how I can find out whether it will be restored soon or if I need
to change my subscription to another MNO? It's not usable at the moment.

[BobBone1]

Yes the site has gone, and the coverage checker shows inaccurate information about the coverage levels.

I note no reply form anyone from inside the EE community team... Not very good really .. 

Any ideas how I can escalate this to get the removed site replaced or at least some indication on what the companies plans are to retire the service to a level where it is usable?

[Leanne_T · Accepted solution]

Morning @BobBone1 

Thanks for coming to the community. 

To get the area looked into in further detail, please get in touch with our technical support team,  they can check what has happened in the area and discuss your options with you. If you would like to open a complaint regarding the coverage in the area, our Make a Complaint form will be set directly to the executive complaints team and they will get in touch with you once this has been looked into. 

Leanne.