Is there anyone out there who can advise. I have had an EE pocket Landline for 15 years +. It is my business's main publicly listed number and is on all our stationery, signage, business cards, websites, etc. Currently it is not working (ringing through) and I'm frankly getting an indifferent response from EE with zero interest or urgency. I have a current technical issue open with them but we're 36+ hours in with no contact or feedback.
With EE's lack of interest and support of their now discontinued Pocket Landline product I have asked to port the number away from EE. However they are saying that it is tied to my mobile number and can't be ported separately. However, if I try and port my mobile number to a different provider the Landline number will be lost and returned to the Range Holder after 30 days. The EE representative was quite clear when I tried to negotiate a move. He basically said that if you move you will lose your landline number and the landline cannot be untied from my mobile number so basically you are tied to EE forever if you want to keep both of the numbers. He was quite open in saying this is common to all historic EE Pocket Landline customers and you are just going to have to live with it, stating most customers keep paying as its cheaper than losing the numbers and the admin that would involve!!
Is there anyone out there who has had similar issues and indeed anyone who has manage to wrestle control of their Pocket Landline number from EE? If so what's the process? Also from any Legal Beagle; is it even legal for EE to not facilitate the porting of a number (namely the Pocket Landline?) I've found mention of something called OFCOM's "General Condition G3. Does this apply?
Any response, advice or guidance would be gratefully received.
