Phone signal inside the home
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30-08-2023 12:07 PM
Hi
my phone keeps breaking up or losing connection when I’m on the phone inside n outside (in the garden) of my home. I have WiFi calling on. Phone signal is good with no issues. My internet connnection is strong. What can I try? Please
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30-08-2023 02:35 PM
Hi @heather7417
Welcome to the community.
If there were a network problem in your area, WiFi calling should improve the service. Is this something that's just started happening recently?
Chris
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30-08-2023 03:01 PM
I had the issue months ago n had to turn WiFi calling on which I did b it’s been fine since until now.
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30-08-2023 03:04 PM
OK. thank you, @heather7417
Could you pop your postcode into our coverage checker and hit 'check status' please? It will let you know if we're aware of any problems in your area.
Chris
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30-08-2023 04:28 PM
Same here today - strange as I 100% depend on WiFi calling in the house - has been fine all week
I can hear calls totally clearly - but they say my signal / clarity is terrible.
Have tried restarting phone - calls are clear for first few minutes then quality goes.
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30-08-2023 04:41 PM
Thanks
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30-08-2023 04:43 PM
Coverage says it’s fine so don’t get what’s changed
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30-08-2023 04:52 PM
What device are you using?
Does any other device have the same problem when connected to WiFi?
Leanne.
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30-08-2023 04:58 PM
Mine is a huawei 30pro which has been perfect for years
Ironically people can hear me perfectly well if I go outside and use the very weak ee signal we have in this area
Its just today - and only on calls over wifi - which is essential in the house
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30-08-2023 05:00 PM
Thanks @brianotoole
Can you try disconnecting from the WiFi, rebooting the router and reconnecting to see if this works better for you?
Leanne 🙂

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