Phone signal inside the home

[heather7417]

Hi 

my phone keeps breaking up or losing connection when I’m on the phone inside n outside (in the garden) of my home. I have WiFi calling on. Phone signal is good with no issues. My internet connnection is strong. What can I try? Please

[Christopher_G]

Hi @heather7417 

Welcome to the community.

If there were a network problem in your area, WiFi calling should improve the service. Is this something that's just started happening recently?

Chris

[heather7417]

Hi  It has been working fine up until the last 2 days. 
I had the issue months ago n had to turn WiFi calling on which I did b it’s been fine since until now. 

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[Christopher_G]

OK. thank you, @heather7417 

Could you pop your postcode into our coverage checker and hit 'check status' please? It will let you know if we're aware of any problems in your area.

Chris

[brianotoole]

Same here today - strange as I 100% depend on WiFi calling in the house - has been fine all week

I can hear calls totally clearly - but they say my signal / clarity is terrible.

Have tried restarting phone - calls are clear for first few minutes then quality goes.

[heather7417]

I did check that earlier but I can do it again. 
Thanks


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[heather7417]

Yes exactly the same here. 
Coverage says it’s fine so don’t get what’s changed


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[Leanne_T]

Hi @brianotoole @heather7417 

What device are you using? 

Does any other device have the same problem when connected to WiFi? 

Leanne.

[brianotoole]

Mine is a huawei 30pro which has been perfect for years

Ironically people can hear me perfectly well if I go outside and use the very weak ee signal we have in this area

Its just today - and only on calls over wifi - which is essential in the house

[Leanne_T]

Thanks @brianotoole 

Can you try disconnecting from the WiFi, rebooting the router and reconnecting to see if this works better for you? 

Leanne 🙂