Phone and signal problems

[Haider16]

I bought iPhone 16 pro max recently unfortunately, the signal (network connection) is not working properly. I have been reported multiple times to the EE shop assistants however they didn’t fix it.

I could not work my job because of connection (signal).

 I am taxi driver 

[Haider16]

Yes I am struggling to do my job
I have been reported for the EE shop assistants however they didn’t care
I’m the only one who pay their bills

[Chris_B]

@Haider16  have you tried cleaning the SIM card take it out give it a wipe and put it back in.    

[Northerner]

Hi @Haider16 

Where did you get the phone. 

Have you tried the SIM in another device.

Thanks 

[Haider16]

Yes

[Katie_B]

Thanks for getting back to me @Haider16. 

Have you been able to search your area using the Network Checker?

Can you confirm if you experience this both indoors and outdoors in multiple areas?

Katie

[bristolian]

Instinctively this sounds like a phone fault, but SIM or network wouldn't be impossible.

Phone or SIM would be indiscriminate and affect all locations - a 2way SIM-swap would ID which. Network fault is likely to be location-specific.

Your mention that this problem happened when you got a new phone, is quite telling.