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Direct debit set up against my wishes

On the 5th of March, I telephoned EE Customer Services on 150 to update my bank card details as I received a text message informing me (as a PAYG customer) that it was expiring at the end of February.There wasn’t anywhere on the app or on my account ...

Broadband not showing on EE app or account

Hi,recently moved from BT to EE with mobile and broadband (and tv from sky). We have our package as one whole payment each month. Our phone package is on our account and app, but our broadband or tv isn't showing on there. I asked the team on the pho...

Starr1k by • Explorer
  • 8 Views
  • 1 replies
  • 0 Helpful

Unable to connect we tv box to wifi

Hi,we have moved over to EE broadband, mobile and TV from BT and sky. We have been given a EE TV Box Mini, as well as the Pro Box. My son has taken the TV box mini back to uni with him (confirmed with TV team that this is allowed and would work outsi...

Starr1k by • Explorer
  • 7 Views
  • 1 replies
  • 0 Helpful

Annual increase

EE txt me to say that due to “technical issues”, they cannot currently tell me what our new mobile bills will be.Absolutely outstanding. 

Minkey1 by • Star Contributor
  • 63 Views
  • 6 replies
  • 0 Helpful

Inclusive HD with EE TV sport packages

If you’re an EE TV customer with EE Broadband, you can now get HD included as part of our sports channels packages. This would have previously been charged an extra £6 for the HD addon.For existing customers, you’ll need to flex to the new version of...

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James_B by • EE Community Manager
  • 4170 Views
  • 23 replies
  • 10 Helpful

Yvm302

Keep getting YVM302 error message. Do EE take no responsibility for the aerial not working?

Microsoft 365 Inclusive Extra not renewing

Hi,I selected the Microsoft 365 Inclusive Extra when I renewed my contract with EE in May 2023, but it appears to no longer be valid in my Microsoft account. I wonder if switching Inclusive Extras in August 2023 has caused an issue?Previously, when I...

How to reactivate sim?

Hi, i have not been using my sim for few months, now i am not receiving any texts or calls. I do not know if its deactivated, would like to talk to someone regarding this. Thanks

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