No wi fi

Lindatired
Investigator
Investigator

‎20-10-2023 08:14 AM

Anyone else on here on the Kilfinnan mast in Scotland. No service for a week. EE have no information as to when it will be fixed, if indeed it is broken. 

0 Helpful
5 REPLIES 5
bristolian
EE Community Star
EE Community Star

‎20-10-2023 08:21 AM

Are you posting regarding a WiFi issue, or a mobile network one?

WiFi is just a connection between a mobile device and a broadband router, has nothing to do with EE's mobile network. You can check for mobile network issues by selecting "check status" on https://coverage.ee.co.uk/coverage/ee 

What device are you using, and what is the problem you're having?

Lindatired
Investigator
Investigator
In response to bristolian

‎20-10-2023 08:50 AM

Thank you for replying. I got onto EE and they think it may be the new box
i got from them and sim card. New one coming. You are the first person the
explain properly and i think i may be on the way to sorting it. Thank you
very much Linda
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎20-10-2023 08:54 AM

Masts don't emit WiFi bur mobile radio signals. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Lindatired
Investigator
Investigator
In response to XRaySpeX

‎20-10-2023 09:02 AM

Thank you. I am elderly and new to this. I am glad I can rely on helpful
information from the Community.
0 Helpful
Leanne_T
EE Community Support Team
In response to Lindatired

‎20-10-2023 09:13 AM

Please let us know if you need anything further help @Lindatired 

Have a lovely day 🙂

Leanne.

0 Helpful