07-11-2024 07:31 PM
Phone signal has been down for 3 days.
I'm a lone worker too, so this is a big issue for me in work hours.
Does anyone know if EE can help? Or best contact? I see the network has a problem in the area.
Thanks
07-11-2024 08:53 PM - edited 07-11-2024 09:15 PM
If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.
Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.
If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone indoors as normal without needing network coverage.