19-12-2024 12:05 AM
Please could you let me know if a problem has been logged in PL20 - we’ve had no signal all day, and when will it be resolved?
I’ve tried the checker but that is down too.
Texting network status doesn’t help as no signal.
Thanks
19-12-2024 08:11 AM
If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.
Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.
If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.