No signal now for 19 days

[Vampyres]

I have no signal indoors or outdoors in my postcode area for 19 days, I have reported around 5 times now and nothing has changed. I can only make WhatsApp and messenger calls via WiFi. If an emergency I will not be able to make calls, and if the broadband goes down I will have no communication at all. It needs to be sorted or i will have no option but to leave ee as you are not providing me a proper service.

Can I terminate my contract as I am not able to use the ee network as promised in my mobile contract, I have a year left?

what steps can I take?

[Chris_B]

@Vampyres  have you tried using Wi-Fi calling if that doesn’t work then you might need to request a replacement SIM card as your SIM card could be faulty. 

You also here to check THIS and by clicking the check service status you’ll know if there is a network issue in your area. 

[Vampyres]

Hi Chris,

yes WiFi calling is all I have available to me. Yes I have logged 5 separate issues with the tech team and no solution given.

my SIM card is an eSIM, so don’t think that’s faulty.

thanks

[bristolian]

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@Vampyres wrote:

yes WiFi calling is all I have available to me.

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In your first post you described only being available to use internet-based apps and not make standard calls. WiFi-calling enables full use of your phone for direct-dialled voice calls & text messages, without needing any mobile coverage.

Are you able to obtain EE coverage outside your immediate location? And by extension, can you make & receive direct-dialled calls & text messages when away from this specific area?

[Vampyres]

Yes I can make calls while on WiFi calling, as long as my broadband stays up.

Outside I have no signal, as soon as I leave my WiFi signal, I can’t make any calls or receive texts until I reach the next village which is about 5 miles away.

[Leanne_T]

Hi there @Vampyres 

I am very sorry you are experiencing signal issues in the area and appreciate how frustrating this must be for you.

If this has been reported and the area is being looked into by the network team, once they have further information they will keep you updated via text or email. 

I hope this is resolved soon for you. 

Leanne.