Hi guys,
New to the forum so hi everyone 👋🏻.
Have moved to an area with absolutely awful reception. Neither of our business lines connect.
Did not think this would matter because of WIFI calling but it does not work at all, just get a no mobile network error.
It is enabled and set as the preferred method to make calls.
Cannot make a single call out though. Barely get text messages. All my work calls just go straight through to voicemail.
The ironic thing is the only way it appears to contact EE is to call in. Went into the EE shop. Showed them WIFI call settings were all on, they said yep all looks good. Call in.
I could call in from outside the area but then could not test if it is working where I need it to be working.
I switched my phone to only 4g and below only and no difference. An older S20FE we have in the house can manage to make a call here and there but it often disconnects. After managing to call in once or twice, we are still always disconnected mid call and the steps they ask me to try are steps I have already tried, like resetting the network settings. Removing the sim. Switching Airplane mode on and off. When the call drops they try to call me back but obviously we have no reception so goes through to voicemail and thats that done. They state that will call back but no idea if they have or haven't tried. They mentioned when I did get through that there is an issue with WIFI calling that they were working on but we literally have bricks for phones right now.
Tried the WhatsApp which has the worst chat bot ever. Was restarting for no reason after selecting from its pre-set options.
Finally got off the chatbot, spoke to a human and the answer was call in.
Does anyone in here have any idea please of anything else I can try and anyway to actually speak to someone at EE without having to call in, which is obviously not possible when your issue is about not having the ability to make/receive calls?
cheers,
Shane
