No network

[Abbie1611]

I came back from abroad yesterday, my phone worked perfectly fine yesterday after we landed. 

Today I have "Not on a registered network" keep popping up on my phone, and I cannot make any calls at all. I have tried to call EE for support and obviously cannot make any outgoing calls, tried to find a Web chat to no avail... I don't know what to do to fix it or get help 

[Chris_B]

@Abbie1611  have you tried just restarting the device ?  Have you checked to see if there is a network issue in your area ?  Use THIS and click the check service status.     Does WiFi calling not work also.  

[Katie_B]

Hello @Abbie1611. 

Thanks for coming here. 

What phone are you using?

Are you able to try manually connecting to the EE network?

Katie

[Abbie1611]

I have a Samsung s21, I have tried this but EE isn't coming up as a potential option for me to click on 

[Abbie1611]

I have turned wifi calling on and it is still won't let me call, it says no network despite my preference now being changed to WiFi calling 

I can't send the text to check the network in my area either as I have that set up as a notification usually 

[Schockwave]

You can click on it, and you should be able to see whether there is a problem in your area. I have it set up for notifications, but I can still check if I need to, so that you can also notify them if they have not picked it up, you can report, as they may not know, so I would definitely suggest you do that.

[Abbie1611]

I have checked this, no issues in my area

[bristolian]

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@Abbie1611 wrote:

I have tried this but EE isn't coming up as a potential option for me to click on 

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Are you saying that EE is not showing available when you do a manual search? That suggests a loss of coverage in your location if so.

It shouldn't prevent WiFi-calling working, if your phone can see a wireless hotspot.