No network coverage .How can you call 150 when you can't dial out or receive mes

[Jianna]

I've had to spend 2 hours at the doctors because I can't receive calls from them. This could be a life threatening situation if my daughter couldn't have got me to the doctors. 

[bristolian]

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

[Northerner]

Hi @Jianna 

Are you on EE PAYG or pay monthly contract.

What device do you have.

Thanks 

[Jianna]

I pay monthly by DD and mobile is Zflip 6

[Jianna]

Hi there I am pay monthly DD. It's a Z flip 6

Been checking everything and it says my sim is out of service. Not sure
what that means

[bristolian]

Refer to the advice posted by myself at 5.01pm today

[Jianna]

When i checked this afternoon there were no problems now it says working on some problems, but should be able to use as normal. But that's for the app

[Jianna]

I've tried everything. I can't register on network and Wi Fi calling doesn't work. No problems before I updated the phone.

[Schockwave]

@Jianna , are you able to do a sim swap with someone else to see if it is the SIM card or the phone that has the problem?

You can do this with anyone you know, that will give some idea whether it is your phone or SIM card causing the problem.

[Jianna]

My neighbour is going to bring a s spare phone over to try that. 

This is really a awkward as I can't even call a taxi to take me to the doctors, so have to hope a kind neighbour is in to help me