No network connection on my device

[Ama15]

My EE network disconnected yesterday and it’s still showing no service but other network works perfectly when you change the sim, I don’t have access to any mobile to call the customer service team either 

[Ama15]

Yes there no network on my phone 

[Ama15]

When I try different network it comes but my ee doesn’t show 

[bristolian]

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

[Ama15]

I have than all that but it seems not to work and I don’t have access to any other phone to call the office 

[Leanne_T]

Hi @Ama15 

Thanks for coming to the community. 

Have you tried the SIM card in another phone to see if you have an EE signal? 

Are you in the UK? 

Speak to you soon 🙂

Leanne.