No network at all in Oxfordshire

[Americandan87]

I’ve been without any mobile coverage or 4g for 2 days now in Oxfordshire. There is no way to call EE or anyone else . No way to message either . I have nothing but WiFi but that’s it . I have children and one with medical needs and no way to have contact with doctors or anything. What’s going on ? And how long is this going to go on for please 

also I tried to get app to use chat bot but with out service I can’t receive message for the verification either so completely in the dark 

[bristolian]

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages - Oxfordshire is quite a big area! The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

[Schockwave]

@Americandan87 if you have something like Skype, you can ring customer service for free, see my signature.