No interest in fixing the signals

[Edwar44]

keep speaking to ee for the last two years. Spoke to them on phone last week. My town/ area 6 masts down. No interest in fixing the signals. A bad sign for ee. They promised it would come back yesterday. They do commission you money after 5 days.  But most people are just leaving cause they broke contract terms and what’s the point having ee. If they can’t provide a signal. It’s upto you to wait. But I run a business of my phone and caused great damage already.

[bristolian]

It's not uncommon for CS agents to claim "mast down" to avoid proper investigations into minor issue, and it would extremely unusual to have 6 network sites off-air in the same area. Out of interest, where are you?

Not sure what "commission you money" means, but no network guarantees 24/7/365 connectivity in any given location and the T&Cs do support this.

Anytime you have indoor coverage issues for whatever reason, WiFi-calling allows continuous use of your phone without needing network coverage.