No Service

[JP172]

"No service" at top of screen. Call Failed if I try calling 150. Wifi is connected and wifi calls is switched on. Have tried the SIM in two different handsets. Completely stuck. 

Any ideas appreciated.

[bristolian]

Have you been able to use WiFi-calling on this phone previously? Do other internet-based functions work over the same WiFi connection?

[Chris_B]

@JP172  If the device shows no service and the sim doesn’t work in a different device and you do normally have a cellular connection in this location and there are no known network issues in this area and WiFi calling doesn’t work then you need to request a replacement sim.    But is this a contract sim or PAYG sim ?   

[bristolian]

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@Chris_B wrote:

If the device shows no service ... and you do normally have a cellular connection in this location and there are no known network issues in this area..

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Try a manual network search via the phone's network selection menu - does EE show? And if yes - can you manually select it?

If EE doesn't show, you've just proven a local network outage and the "no service" is explained. If EE does show, then whether you can select it or not, would be evidence (or not) of an account/SIM issue.

[JP172]

Thank you, yes earlier i borrowed someones phone to call in to EE. They are sending a replacement SIM. 

@bristolian I couldn't turn off automatic searching. 

Hopefully I'll get there with a new SIM. Funny thing this situation has shown me, I need Whatsapp and Email far more than I need the ability to take/make calls.

Thanks all for responding.

[Leanne_T]

Hi @JP172 

Thanks for coming back to us and letting us know a replacement SIM has been sent. 

Please let us know if this works for you and you have service showing once the SIM arrives. 

Speak to you soon. 

Leanne,