No Service

JudyP1
Visitor

‎16-11-2023 03:31 PM

I have not had any service from my home for at least 5 days now.  I went to the EE shop who told me that they had routed me through the Internet but this didn't work when I tried to use it at home.

I gather it is a problem with a mobile mast but this is not good enough.  EE has not contacted me, I expect some compensation but have not heard.  I would also expect that EE could put in a temporary re-routing measure while they repair the fault. 

Any Ideas what I can do to in the meantime.  I don't have a landline.

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2 REPLIES 2
Katie_B
EE Community Support Team

‎16-11-2023 05:30 PM

Hi @JudyP1. 

Welcome to the community. 

Does the Network Status Checker show a problem within your area?

Speak soon, 

Katie

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bristolian
EE Community Star
EE Community Star

‎16-11-2023 05:57 PM

@JudyP1 wrote:

EE has not contacted me

You can use the "My Places" feature on the status checker already linked to, to register upto 5 UK locations and receive text or email notifications of issues in those areas.

@JudyP1 wrote:

Any Ideas what I can do to in the meantime.

Anytime you have WiFi available, you can use WiFi-calling to continue using your phone without needing mobile network coverage. Details are at https://ee.co.uk/help/mobile/manage-use/using-phone-features/use-wifi-calling - this is probably what the store suggested you use.

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