No Service on either EE Sim

[Marie4635]

I have two EE sims in one phone - well one is through a 3rd party but runs on EE.

I have no signal on either sim - Ive switched it off and on again - done the airplane mode thing - tried them in another phone.

Nothing works. It says there isnt a problem in my area.  Ive put in a complaint for that I cant make or receive calls and helpfully it says itll give me a reference in 48 hours and to CALL 150  - How can I call when Ive just reported I have no CALL ability.

Anyone help please as EE arent of any use and Im suppsoed to be on call.

Im in LE8 5 area of leicestershire

[Northerner]

Hi @Marie4635 

Is your phone unlocked or from EE.

Are your Sims PAYG or pay monthly contract.

https://ee.co.uk/help/service-status

Thanks 

[bristolian]

If one SIM is an MVNO one, it's not an EE one. Whether that MVNO is an EE-hosted one or not is immaterial.

Try doing a manual network search, see whether EE appears. If yes - try selecting manually, what happens? If no - there's evidence of a local lack of service.

What is "it" that says there's no problem in your area? If it's the online webtool (https://ee.co.uk/help/mobile-coverage-checker ) you can follow the "report a problem" link to send details for further checks.

Your EE SIM will have the ability to use WiFi-calling anytime you have indoor coverage issues for whatever reason. You don't need network coverage to make & receive calls, or send & receive text messages.

[Marie4635]

Thankyou I have done the manual network search and it says no reported problems - Ive used that link you published and again it says excellent coverage.  I have as I mentioned already "report a problem" and that is where it tells me to Call 150.

i get my jobs via text - and it DOES mean that I am unable to call or text, I have tried both - I dial a number it just blips out - I try to send a text it just says "sending" and now done since I sent it.   I cannot call into or text my sims, I have tried. There was no issue with either sim last night when I last used both.

Both sims says "SOS only" on the screen. Whether in my phone or my husbands phone.

[Marie4635]

Hi,

Its the same phone Ive had for 3 years and had no issues - it came from EE.

Its a Contract one sim Ive had for 20 years the other for 7.

Not come across both doing this before, sometimes if Im somewhere a little more remote one or t'other will slip into SOS Mode briefly but its been since 7am this morning (when I noticed) and not budged.

Cant dial - it just blips out instead of saying "dialing" - I cannot send or receive texts - just says "sending" and texts sent and calls made to me from hubbys phone dont come.  The Sims do the same in his phone

[Marie4635]

PS when I try and send a text it says "message cannot be sent, it will be retried when service has recovered"

[bristolian]

FYI you have a short-time after posting to edit, thus negating the need for multiple replies.

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@Marie4635 wrote:

Thankyou I have done the manual network search and it says no reported problems - Ive used that link you published and again it says excellent coverage.

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A manual network search is something you perform on your phone's menus - to search for any networks that are available in your locality, and thus visible to your phone. You're getting this confused with using the EE website to check coverage in a particular area.

Lack of ability to make & receive calls, send & receive texts or use mobile data is a natural consequence of no coverage. The exception would be that by connecting to a WiFi-hotspot and enabling WiFi-calling, an EE phone can make/receive calls & send/receive texts without needing mobile network service.

[Northerner]

Hi @Marie4635 

Have you tried outside the house or another location. This will rule out some issues. 

Can you connect to EE WiFi calling service.

Thanks