New phone but no network out and about

[KirstyB73]

Help!

I got a new EE sim which transferred on Tuesday. I can use my phone at home on the wifi but when I'm out there's no network and I have no 5G. I'm not sure how to fix it. I tried turning it off and removing the sim, but nothing.

Can anyone help me fix this problem

[bristolian]

Are you saying that your SIM has been replaced but you're still using the same phone? Or that you've got a new phone?

In other words, are you using the same phone as, presumably, when it last worked on the mobile network - which was when?

[KirstyB73]

I have a new phone and new sim. I moved from another network

[Ritu_D]

Hi @KirstyB73 

Welcome to the community. 

Thanks for confirming you have a new phone and sim card.

Did you port your number in from another Network? 

Do you see a signal on your phone? 

Please could you try turning the phone off and back on. 

Thanks 

Ritu

[bristolian]

Have you ever had network coverage using this new phone?

Try a manual network search, does EE show? Try connecting manually if so.