Hi @David368 ,
Depending on whether there is a better service provider for the locations which you frequently spend time or visit, sadly it may be worth considering whether you should ask to be released from your minimum contract if the service provider cannot provide service in the areas where you usually spend your time (it's for yourself and the service provider to decide whether the service provider is able to perform its contract and thus hold you to your side of the contract).
You will want to distinguish very carefully between whether the coverage is poor and you have poor or bad service, or whether your service is absolutely non-existent and zero/non-functional for certain periods of the day and record a diary to evidence the second category, if that should be the case.
For many people, WiFi calling may be perfectly adequate and fully meet the requirement. Other people may consider that they are paying for a service which they are not able to receive and may rely on a different home internet provider to carry their calls and at very least should have a reduction in billing to reflect lack of service or reliance on home internet which they are separately billed for.
The other consideration is that we rely on good mobile call services to meet our emergency needs whether immediately outside the house or within the house when electricity may have failed.
Principle 1: Providers should have at least one solution that enables
access to emergency organisations for a minimum of one hour in
the event of a power outage in the premises
https://www.ofcom.org.uk/__data/assets/pdf_file/0016/123118/guidance-emergency-access-power-cut.pdf
If you are comfortable technically, you may visit cellmapper.net to view coverage in a slightly wider local area to help inform your strategy. The OpenSignal app may be a better place to start if you want something simpler. Good luck!
