Network issues

[Sahas1990]

I ma having terrible network call and data both . It shows 5g speed some times but speed is even slower than 2G.

usually I play around with 4g speed please help me find solution for this problem. I am new to EE but not satisfied at all with services .

thanks 

[Christopher_G]

Hi @Sahas1990 

Welcome to the community. I'm sorry to hear that you're having some service problems.

Have you check the coverage and status of your postcode on our coverage checker?

Chris

[Sahas1990]

Yes , I have and yet I am getting terrible network and internet speed I guess everywhere. Even some places it shows 5G network yet struggle to open Google .

[Katie_B]

Hi @Sahas1990. 

I am sorry to hear this happens in multiple locations. 

Are you able to test your SIM in another device?

Katie