Network issues

Obeyisandra · ‎04-09-2026

Hi, my mobile service is showing as suspended, but my account shows the bill as "Paid" with £0.00 due this month. I have no mobile data or network signal at all (shows "Not Available"). This started after a recent iPhone software update. Could you please check my account and lift the suspension, or let me know what's causing this?

XRaySpeX · ‎04-09-2026

@Obeyisandra : This public user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎04-09-2026

@Obeyisandra : This public user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ali_A · ‎05-09-2026

Hi @Obeyisandra

If your service was suspended due to non payment, you'd still have signal, just that you'd receive a notification when you tried to make a call etc to say your services are suspended.

As you have no signal showing on your phone after updating your firmware, I'd recommend testing your SIM card in another device to rule out a SIM fault.

Next steps are to

Try restarting your device.
Manual network search
Reset network settings
Factory reset phone (backup first!) and restore

If you're still having an issue after that please give customer service a call where a guide in the technical team will be able to investigate further for you.

Ali