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Network has been down

Michael278
Visitor

My network has been down for over a month now were I get no signal on my phone and when I check it says it’s going to be 18 hours until fixed but that was a month ago 

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage. 

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues. The wider an area or the longer a timescale that you're without coverage, tends to point towards a phone issue rather than a network one.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

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1 REPLY 1
bristolian
EE Community Star
EE Community Star

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage. 

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues. The wider an area or the longer a timescale that you're without coverage, tends to point towards a phone issue rather than a network one.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.