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My place updates

BERN1964
Investigator
Investigator

‎13-09-2022 11:14 AM

Hi how do I turn off my place updates. It’s such an old action that I’m not sure if it pertains to my mobile or EE Broadband which I no longer have 

0 Helpful
8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

‎13-09-2022 12:52 PM - edited ‎13-09-2022 12:52 PM

@BERN1964 : It is referring to your old mobile no. only. You originally set up these network status updates from the Network Status Checker 's  Manage my places. Unfortunately once you have left EE you can't remove it from there as it no longer recognises your no. You will need to call CS to remove it for you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
BERN1964
Investigator
Investigator

‎13-09-2022 12:55 PM

Sorry for the confusion- I still have Eae mobile but I no longer have EE broadband so am I able to turn these alerts off within my EE app / website via log in?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to BERN1964

‎13-09-2022 01:05 PM

Yes, as you still have an EE mobile you should be able to switch them off in Network Status Checker 's  Manage my places

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
LanceIot
Investigator
Investigator

‎16-08-2023 11:03 AM

Text stop to 444

0 Helpful
Leanne_T
EE Community Support Team
In response to LanceIot

‎16-08-2023 11:17 AM

Hi @LanceIot 

Did this remove the My Place updates for you? 

Leanne.

LanceIot
Investigator
Investigator
In response to Leanne_T

‎16-08-2023 11:33 AM

Yes, it did Leanne. I just did it. 

0 Helpful
Leanne_T
EE Community Support Team
In response to LanceIot

‎16-08-2023 11:38 AM

Thanks for sharing @LanceIot 

Leanne 🙂

0 Helpful
LanceIot
Investigator
Investigator
In response to Leanne_T

‎16-08-2023 11:43 AM

My pleasure