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My internet has been a nightmare for the past two months. I have three contracts

Jdju8
Explorer

I expect you to contact me regarding this matter. 

8 REPLIES 8
Schockwave
EE Community Star
EE Community Star

Hello @Jdju8 ,

Welcome to the community,

We cannot contact you from this public forum, there is no account access and we have no idea who you are and what the problem is. You may want to let us know and we may be able to advise or help.

You can also text GUIDE to 66033 and someone will get back to you to help you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
XRaySpeX
EE Community Star
EE Community Star

Using which EE service/device?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Believe me, your internet service has ruined me. I haven't known what to do
for the past two months.
XRaySpeX
EE Community Star
EE Community Star

I believe you but I haven't the faintest idea which EE service that would be. EE provide an Internet service over mobile phones, fixed Home Broadband & mobile Broadband. They are all different.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
my mobile phone internet
Schockwave
EE Community Star
EE Community Star

@Jdju8 ,is this just in one area?

You can check here to see if there is a problem where you are, register, receive updates and report:

https://ee.co.uk/help/mobile-coverage-checker?_gl=1*cdaute*FPAU*OTQxNTgyNzIuMTc3NTU3MjAxMg..*_ga*NzE...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

@ee_user14 : That's the trouble! You sometimes click on a simple link such as you state & it ends up with a mile long URL as @Schockwave produced. Sometimes clearer to use the named link, Check coverage,  instead of the URL. Admitably it still hides a long URL.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP