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My Mobile does not get reception

John378
Investigator
Investigator

‎09-02-2023 04:58 PM

Hi

I don't know if anybody else has problems not getting reception on their phones, I can be in Much Hoole near Preston does not get it, town center Southport, or Formby. 

tried everything to sort it out but nothing working, even went into the shop in Southport and they just laughed at me. 

 

0 Helpful
9 REPLIES 9
Schockwave
EE Community Star
EE Community Star

‎09-02-2023 05:03 PM

@John378 , have you checked here to see if there is a problem where you are, you can also register and receive updates and report a problem:

https://coverage.ee.co.uk/coverage/ee

Are you able to put your SIM card in another phone to see if it works? It could be that you need a replacement SIM card.

Worth taking the SIM card out, giving it a wipe and checking the SIM card port at the same time.

Surprised the store laughed at you, as that is not the way to behave either.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
John378
Investigator
Investigator
In response to Schockwave

‎09-02-2023 05:09 PM

I have done that, and it says all is good outside inside, I tried my son in law phone which is Vodafone phone no problems.

I know my contract is due up soon so will go over to Vodafone mobile, i am looking at taking all my broadband and lanline over as well, not getting anywhere with ee. 

0 Helpful
John378
Investigator
Investigator

‎09-02-2023 05:12 PM

the contract I have with you is not being fulfilled as you agreed, I am paying £20 per month for nothing. 

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to John378

‎09-02-2023 05:15 PM

@John378 , this here is not customer service, this is a public forum, where most people here are customers like you.

Did you try your SIM card in your son In law’s phone and did it work?

If it did not work, it could be that you need a replacement SIM card, which you can either order online or go to the EE store and get a replacement, but make sure that you need a replacement SIM card.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
John378
Investigator
Investigator

‎09-02-2023 05:18 PM

nothing new they are crap and manager thinks they are wonderful. that's why I am now going to move over to Vodafone when my contracts are up.

0 Helpful
John378
Investigator
Investigator
In response to Schockwave

‎09-02-2023 05:25 PM

yes it worked in is phone without any problems.

0 Helpful
John378
Investigator
Investigator
In response to Schockwave

‎09-02-2023 05:28 PM

i thought this was ee community team workers who are here to help. dose not matter just delete this forum.

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to John378

‎09-02-2023 05:29 PM

@John378 , then it sounds like it is your phone that has a problem if it worked in his phone. 

What phone do you have and how old? Have you tried rebooting it, by any chance?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
EE Community Star
EE Community Star

‎09-02-2023 05:34 PM

If your SIM works fine in a friend's phone, then that suggests your phone has a fault. The proof would be to use another known working SIM in your phone.

Comparing with another network's user doesn't serve any useful purpose for troubleshooting your issues.