Mobile network.

[Jeff111]

I moved to EE from vodafone about 6 months ago just to try it out, I can't wait for my contract to run out so I can go back. This isn't the first time I've mentioned this but it's so annoying when EE are supposed to be the best around. I'm currently sat with colleagues discussing it so they did speed tests. Tesco mobile 289mb, Vodafone 393mb. EE 7.8mb and another person with EE got an even slower speed. It isn't even just where I am now, I've had these issues in random places since I switched and it always says that I have a 5g signal. I wholeheartedly won't be recommending EE.

[Rach_H]

Hi @Jeff111,

We know how important it is for you to be getting the speeds expected, so I can understand your concerns if things aren't going as quickly as they should be. 

Have you spoken with our Technical experts about this at all?

Rach

[Jeff111]

I did a while ago but they couldn't find any issues. It's a strange one, when the speeds are good then they're astonishingly good. The issue is certain areas when I'm out and about. With vodafone their mobile broadband was consistent everywhere I went. It's not the end of the world. It's just annoying. I intend to run my contract down and move back to Vodafone. 

[Rach_H]

I'd recommend keeping an eye on this, as this certainly isn't what we'd expect to hear @Jeff111.

It's certainly worth speaking with our Technical team, and they can look further into why this is happening, and work to get this resolved for you.

Rach

[bristolian]

From experience with test SIMs across multiple networks, I struggle to believe any single operator is excellent across 100% of the UK - they all have good and bad areas.

The national benchmarking surveys are the closest you get to countrywide testing, and they reliably rank the networks similarly. It does seem you're rather unlucky with finding locations where EE is potentially congested!

Out of interest, are you in the east of the UK or the west?

[Jeff111]

I'm in the north West. I realise it won't be perfect everywhere, I get that, its just frustrating. 

[Jeff111]

I've already done that and they looked for down transmitters in the area, they couldn't find anything wrong so they said they couldn't help.

[bristolian]

---

@Jeff111 wrote:

I've already done that and they looked for down transmitters in the area, they couldn't find anything wrong so they said they couldn't help.

---

This sounds like a sadly typical response from CS with reported network issues. They do sometimes display a reluctance to appropriately escalate reported problems, for further checks. I can understand this to an extent, but yours seems a good example of why it doesn't always work.

My enquiry regarding your location was to identify where in VF's shared-grid you reside.