Hi there,
My wife has been using EE mobile broadband for home working with no problems since October 2020 in an unlocked Huawei B535 router. She needs Direct Access to work in order to do so.
On 18th May, she also lost DA - The error message every time says "DirectAccess VPN connecting -IPv6 is disabled. Please contact your admin team".
Her IT team reset the certificate on her laptop, and then have even set up a new one for her - but she still has the same problem on that. They said they suspected at the time was an EE issue, as they had found a problem with another member of staff with the same issue. she had tried a number of things, but all indicate EE is the problem.
DA works for her on our neighbour's mobile BB through 3 - they also use a B535 router, and neighbour works for same company. DA works on our daughter's home BB, but again, when our daughter, who works in the same team as my wife at work, tried via our EE mobile BB - the same error message - IPv6 is disabled... comes up.
EE said that there was a mast down locally, but once that was fixed, it should be fine, They even sent us a new sim out for the router. They said that IPv6 should be fine.
She still has ongoing problems, and is having to work full time in the office - a real inconvenience, and is having a significant impact on her health as she has a chronic and ongoing illness that is helped by being able to work from home - no travelling, shorter day etc. Her IT network team have said there is nothing they can do, and confirmed must be either our router or EE themselves. she uses a Mitel phone hardwired to the router - that's fine, as is everything except Direct Access.
She spent hours on her day off on Wednesday 12th July, trying to fix through the router - a factory reset initially allowed DA to work. However as soon as she switched her laptop off and on again, DA failed, and factory reset didn't work that time - nor with any subsequent attempts.
She then logged onto the router itself as suggested elsewhere - there was no option online for her to change any IPv6 settings, so she tried restarting the router online, and that seemed to work - for a while. She didn't switch the laptop off, and was able to work at home on Thursday, and then was ok until just after 10am on Friday morning - when DA failed again, so had to drive into the office yet again.
Will give EE a call tomorrow - couldn't get through Friday evening due to endless on hold then they cut off at 9pm.
Would love to know exactly how many homeworkers are affected in this way - our only option is to switch providers for her work. We also have two phones on contact through EE and use data sharing from the mobile BB to top up those devices.
Is such a frustration - what the hell went wrong mid-May that is causing such issues?
