Loss of all service

[Buster1999]

I have recently moved to EE from Plusnet but I am receiving no service anywhere. I never used to get any in the house, as I live in a granite cottage. But I did used to get it in the garden. I've also driven to many places within around 50 miles of my home and am getting no service at all anywhere.

I am in Penzance, Cornwall. I've checked the service for this area and it's stating all should be fine. I'm using an Oppo Reno Z that is approximately 5 years old now.

Is this a service issue or is there something I can do with my phone to improve the signal. I really need it running properly before the weekend as I'll be travelling up country. Any advice would be appreciated, thanks.

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[Buster1999]

I've ended up doing a full factory reset. Took a while to back up and then reload stuff but it seems to have solved the problem. I can now make and receive calls and use roaming data.

It seems the reason I was getting 'invalid number' when I tried to make a call was because I also now have an issue with my landline. When it rains it pours, but at least my mobile is working again.

[James_B]

That's great, @Buster1999 🙂

Best of luck getting your landline issue sorted.

James

[bristolian]

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@Buster1999 wrote:

I can now make and receive calls and use roaming data.

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Roaming means using your phone whilst abroad. I think you mean "mobile data"