Issues with phonecalls

TMV1
Investigator
Investigator

‎26-08-2023 08:35 PM

I have my wifi calling on everytime I am on the phone to someone there will be a point in the call where the line goes quite. Then it will come back into the call I also find it will hang up on people and I can’t understand what’s wrong with my phone can anyone help me understand please it’s driving me mad! 

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14 REPLIES 14
Leanne_T
EE Community Support Team
In response to TMV1

‎04-09-2023 12:06 PM

Thanks @TMV1 

If this is mainly one area, have you reported the signal issues on the EE Coverage & Network Status Checker? 

Leanne.

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TMV1
Investigator
Investigator
In response to Leanne_T

‎04-09-2023 12:13 PM

Hi there, 

 

I have a few times yeah always says there are no issues haha! 

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Leanne_T
EE Community Support Team
In response to TMV1

‎04-09-2023 12:18 PM

I see, thanks @TMV1 

In this case, please give us a call on 150 and the team will get this looked into in more detail for you. 

Leanne 🙂

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TMV1
Investigator
Investigator
In response to Leanne_T

‎04-09-2023 12:21 PM

Thank you - any particular department? 

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Leanne_T
EE Community Support Team
In response to TMV1

‎04-09-2023 12:27 PM

Hi @TMV1 

Please select technical support, the team will be happy to help 🙂

Leanne.

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