Indirect no signal

YuxChen
Investigator
Investigator

Everyone around me who uses ee phone cards has a full cell signal. But my ee has only one cell signal for a small part of the day.

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

 @YuxChen you’ve also ruled out the network so it could be a device setting or your SIM card has an issue. You can go to an EE store with in date photo ID or you can call customer services and request a replacement SIM card via them

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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5 REPLIES 5
YuxChen
Investigator
Investigator

I was able to get a full signal after exchanging phone cards, which ruled out the cell phone

Chris_B
EE Community Star
EE Community Star

 @YuxChen you’ve also ruled out the network so it could be a device setting or your SIM card has an issue. You can go to an EE store with in date photo ID or you can call customer services and request a replacement SIM card via them

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

Are you on PAYG or pay-monthly?

Did your SIM work in another phone?

Q1:  pay-monthly

Q2: same problem in another phone

Ty for Ur reply. I will try this way latter.But now I want to see if there are other solutions to meet the urgent needs of the network.