Indirect no signal

[YuxChen]

Everyone around me who uses ee phone cards has a full cell signal. But my ee has only one cell signal for a small part of the day.

[YuxChen]

I was able to get a full signal after exchanging phone cards, which ruled out the cell phone

[Chris_B · Accepted solution]

 @YuxChen you’ve also ruled out the network so it could be a device setting or your SIM card has an issue. You can go to an EE store with in date photo ID or you can call customer services and request a replacement SIM card via them

[bristolian]

Are you on PAYG or pay-monthly?

Did your SIM work in another phone?

[YuxChen]

Q1:  pay-monthly

Q2: same problem in another phone

[YuxChen]

Ty for Ur reply. I will try this way latter.But now I want to see if there are other solutions to meet the urgent needs of the network.