The EE Community

Order cancelled

My order was cancelled and I haven’t received my money back from the upfront payment 

Accessing voicemail settings

I have started having problems accessing my voicemail options. When I try to choose first option (2 to change voicemail) I am cut off. It is happening repeatedly.I have tried sending VM off followed by VM on to 150 in an effort to reset - which didn'...

Upgrading to a sim contract, will I have to change the SIM card

I have come to the end of my current EE contract which is £32 and want to change to an exclusive online offer which will make my monthly payments significantly cheaper. However, I have added the product through the upgrade route to my basket and it i...

Linking to the app

When trying to link my mobile broadband to the app, it's saying that my billing account number is wrong.  Any ideas?

Port a landline number from BT to my EE landline

Pulling my hair out trying to get this sorted!I have a BT landline. Due to my husbands work, we also had a 2nd line that was used for our broadband. That second line was transferred to EE a couple of years ago, for broadband only and we continued to ...

EE Store - how to contact?

I ordered a new PS5 controller in the sale but on arrival the box was ripped open and the interior packaging damaged. Clearly NOT a new item.Tried emailing but no reponse after 24 hours.Impossible to phone or chat so do I simply have to request a cre...

CB radio

My neighbour is a CB radio enthusiast who claims he gets constant interference and poor signal on his radio devise when my internet is on which to be fair is nearly always except when I’m on holiday . He has taken advice from his groups and they say ...

Was my order successful?

Hi, I’ve ordered a sim only contract and just wondering if it’s been accepted? I got this email through : Successful EE order ref: xko————- (blocked numbers out) does this mean it’s ordered? And due to be delivered? thanks 

Limk for ordering replacement sim, current one not giving me call or messages