03-10-2023 08:15 AM
Hi
I lost signal at about 630 on the morning of the 2nd 0ctober and still cannot get a signal without my WiFi switched on, whenever I leave the house I cannot call or text. Is there issues with the network?
I am in Hertfordshire
Thanks
David
03-10-2023 08:17 AM
Hi @drws2kuk
Welcome to the community.
Have you tried restarting your phone? Please also pop your postcode into our coverage checker and hit 'check status'. It will let you know if we're aware of any problems in your area.
Chris
03-10-2023 09:03 AM
Hi Chris
I have tried multiple times restarting and nothing. I very occasionally get 1 bar of signal for about 30seconds, so I randomly get messages but I cannot reply to them.
The network checker comes back with no issues in the area.
Thanks
David
03-10-2023 09:21 AM
Hi @drws2kuk
Have you checked EE network status checker.
https://coverage.ee.co.uk/coverage/ee
Could be a lightening strike
03-10-2023 09:25 AM
No issues reported on the checker. Also it started at 630am yesterday morning when the weather was fine
03-10-2023 09:41 AM
OK, thanks @drws2kuk
Are you aware of anyone else on EE who is having the same problem? Did you report a problem on the network status checker?
Chris
03-10-2023 09:51 AM
Only people I have seen on other forums and downdetector. I have reported the problem also on the network status checker.
Thanks
03-10-2023 10:25 AM
03-10-2023 10:30 AM
this is what I see up the top whenever I leave the house or turn wifi off
03-10-2023 10:54 AM
It looks like you may have 'do not disturb' switched on, @drws2kuk
Limit interruptions with Do Not Disturb on Android - Android Help (google.com)
Chris