No mobile signal for 24hours

[drws2kuk]

Hi 

I lost signal at about 630 on the morning of the 2nd 0ctober and still cannot get a signal without my WiFi switched on, whenever I leave the house I cannot call or text. Is there issues with the network?

I am in Hertfordshire

Thanks

David

[Christopher_G]

Hi @drws2kuk 

Welcome to the community.

Have you tried restarting your phone? Please also pop your postcode into our coverage checker and hit 'check status'. It will let you know if we're aware of any problems in your area.

Chris

[drws2kuk]

Hi Chris

I have tried multiple times restarting and nothing. I very occasionally get 1 bar of signal for about 30seconds, so I randomly get messages but I cannot reply to them.

The network checker comes back with no issues in the area.

Thanks

David

[Northerner]

Hi @drws2kuk 

Have you checked EE network status checker.

https://coverage.ee.co.uk/coverage/ee

Could be a lightening strike 

[drws2kuk]

No issues reported on the checker. Also it started at 630am yesterday morning when the weather was fine

[Christopher_G]

OK, thanks @drws2kuk 

Are you aware of anyone else on EE who is having the same problem? Did you report a problem on the network status checker?
Chris

[drws2kuk]

Only people I have seen on other forums and downdetector. I have reported the problem also on the network status checker.

Thanks

[Christopher_G]

Thanks, @drws2kuk 

With that report, our network team will look into this.

Chris

[drws2kuk]

 this is what I see up the top whenever I leave the house or turn wifi off

[Christopher_G]

It looks like you may have 'do not disturb' switched on, @drws2kuk 

Limit interruptions with Do Not Disturb on Android - Android Help (google.com)

Chris