05-04-2025 01:54 PM
Can I talk to someone
05-04-2025 01:51 PM
How do I get onto live chat
05-04-2025 01:52 PM
How do I get onto live chat
05-04-2025 02:48 PM
Hi @Alibali223
Download Skype and use WiFi and the number in my signature to contact EE.
Thanks
05-04-2025 03:07 PM - edited 05-04-2025 03:08 PM
@Alibali223 : Can you make calls & texts?
Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.
Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.
05-04-2025 03:20 PM - edited 05-04-2025 03:21 PM
@Alibali223 wrote:
How do I get onto live chat
Connect to WiFi and use Help in the EE app.
Thanks