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Getting 'E' signal constantly

gazmbuku
Contributor
Contributor

‎13-09-2024 04:28 PM

For the past 4 weeks my phone (samsung a55) keeps dropping signal constantly. I'll look and the E (2g) is there, I switch to airplane mode and back and 5g is there again. Then I can put down phone for a moment and same has happened. Different locations in/out doors. I've restarted phone but can tell if phone or EE issue. Help

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎13-09-2024 04:53 PM

Hi @gazmbuku 

Are you on EE PAYG or pay monthly contract.

Have you checked EE coverage and network status checker. 

https://ee.co.uk/help/service-status

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
gazmbuku
Contributor
Contributor
In response to Northerner

‎13-09-2024 05:01 PM

Pay monthly. Signal checker seems ok

0 Helpful
bristolian
EE Community Star
EE Community Star

‎13-09-2024 05:04 PM

Can you make a call when 2G is shown? Wait 30 seconds or so from the end of the call, does 4G/5G reselect?

0 Helpful