Getting 'E' signal constantly

gazmbuku
Contributor
Contributor

‎13-09-2024 04:28 PM

For the past 4 weeks my phone (samsung a55) keeps dropping signal constantly. I'll look and the E (2g) is there, I switch to airplane mode and back and 5g is there again. Then I can put down phone for a moment and same has happened. Different locations in/out doors. I've restarted phone but can tell if phone or EE issue. Help

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎13-09-2024 04:53 PM

Hi @gazmbuku 

Are you on EE PAYG or pay monthly contract.

Have you checked EE coverage and network status checker. 

https://ee.co.uk/help/service-status

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
gazmbuku
Contributor
Contributor
In response to Northerner

‎13-09-2024 05:01 PM

Pay monthly. Signal checker seems ok

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bristolian
EE Community Star
EE Community Star

‎13-09-2024 05:04 PM

Can you make a call when 2G is shown? Wait 30 seconds or so from the end of the call, does 4G/5G reselect?

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