Emergency calls only

Howardburrows89
Visitor

Hi 

I have had a phone upgrade, I have stopped my sim over and only get emergency calls, I can't even ring 150. 

Has any1 got any ideas on how to fix this? 

2 REPLIES 2
Leanne_T
EE Community Support Team

Morning @Howardburrows89 

Thanks for coming here. 

Have you registered the new SIM card? 

Does the old SIM still work? 

Leanne.

bristolian
EE Community Star
EE Community Star

A replacement SIM is often supplied with upgrade phones incase there is a problem with your existing SIM or it doesn't fit.

If your current SIM is working and fits your new phone, then simply swap it over. If you have registered a new SIM, then check whether your old SIM or new SIM works in your old phone - and use it in your new phone.