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EMERGENCY CALL ONLY

Julieh60
Investigator
Investigator

‎18-12-2025 03:01 PM

My android phone says emergency calls only. Please help

0 Helpful
23 REPLIES 23
bristolian
EE Community Star
EE Community Star
In response to Julieh60

‎19-12-2025 01:10 PM

@Julieh60 wrote:

Mine has had no service for 2 days. EE page not responding 

This was posted as a "me too" addition to another thread on local coverage, it would be far better to stick to your existing post and keep all replies in the same place.

0 Helpful
Katie_B
EE Community Support Team
In response to Julieh60

‎19-12-2025 01:11 PM

Hi @Julieh60. 

I am sorry to hear you still have no service. 

Is it the link provided by @Peter_W which is not responding?

Speak soon, 

Katie

0 Helpful
Julieh60
Investigator
Investigator
In response to Katie_B

‎19-12-2025 01:13 PM

Ive been on EE web page which is not working either
0 Helpful
Ali_A
EE Community Support Team
In response to Julieh60

‎19-12-2025 02:01 PM

Hi @Julieh60 

It sounds like your handset device is facing a fault. 

Have you been able to perform the network settings reset? 
Go to Settings > General management > Reset > Reset network settings, then confirm by tapping Reset settings. 

When you went to EE did they test a different SIM in your phone too? 

You may need to check if your handset has been reported lost or stole and has a Blacklist on it. 
Please call Customer Service where a guide will be able to check this for you, as well as run a handset fault diagnostic if required. 

Ali