EMERGENCY CALL ONLY

[Julieh60]

My android phone says emergency calls only. Please help

[XRaySpeX]

Is it on contract or PAYG? If it's on PAYG ...

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Northerner]

Hi @Julieh60 

What device and where did you buy it. 

Thanks 

[Julieh60]

Hi

I use my phone everyday to make calls. I top up once a month.

I topped up today as it was due.

Thanks

[Julieh60]

Hi

Im not anywhere if anyone is having problems. At EE they tried my Sim in
another phone and it worked

[Julieh60]

I got it 3 years ago on contract but now paid off contract . It is an A53.

I use the Sim which I top up every month

[Peter_W]

Thanks @Julieh60, if your SIM is working in a different handset, then this would usually indicate a handset issue. 

Have you checked in your settings to make sure this is fully up to date too?

It could also be worth giving a network settings reset a try as well.

Peter

[Julieh60]

Please tell me how to do a network reset?

[Peter_W]

@Julieh60 The steps on how to do this are included in the link I've shared above😊

This is Samsung's official help page, so should have all the details you need and remain up to date.

Peter

[Julieh60]

Thank you

[Julieh60]

Mine has had no service for 2 days. EE page not responding