EMERGENCY CALL ONLY

[Julieh60]

My android phone says emergency calls only. Please help

[bristolian]

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage. Do other EE users locally, have similar issues?

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

[Schockwave]

Hello @Julieh60 ,

Welcome to the community,

Are you a new customer and have a pay as you go SIM card?

Have you activated it?

Are you in the UK?

[Julieh60]

I checked there is no outages. Went twice to E E today they say sim ok. What now?

[bristolian]

Do other EE users locally, have similar issues? If yes - there's your answer.

If no... please try a 2way SIM-swap.

Put a known working SIM in your non-working phone, what result?

Put your non-working SIM in a known working phone, what result?

[Julieh60]

Ive tried everything. Nothing works. EE ARE OF NO ASSISTANCE

[Schockwave]

@Julieh60 , have you tried what @bristolian has suggested, two way swap to see if either the SIM card is faulty or the phone is faulty? If one or the other or both do not work, then there is your answer.

[bristolian]

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@Julieh60 wrote:
Ive tried everything.

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In which case what was the result of the 2way SIM-swap I suggested?

Put a known working SIM in your non-working phone, what result?

Put your non-working SIM in a known working phone, what result?

[Julieh60]

I was on contract but changed to sim only and buy £12 bundle each month.

Im in the UK

[Peter_W]

Hey there @Julieh60

Welcome to the EE Community!

You mentioned having tried everything here, but there are a magnitude of factors that can influence your loss of service, and the best way to recommend troubleshooting is to narrow down the root cause.

You've not mentioned if you're aware of any other EE users experiencing the same issues - this can help us identify if it's down to the network. 

The 2 way SIM test @bristolian mentioned is one of the best things you can try too, as this will isolate the fault to the SIM or the handset.

Once we know where this lies, we're better equipped to investigate from there.

Peter