EE wifi

[ajfclsjc]

Why does my EE/Norton antivirus say that EE wifi is unsafe and then kick me off the network whenever I try to use WiFi out of the house? I'm also unable to add EE wifi auto as saved network it just fails every time. 

Yes I'm main account holder and I have EE One and have done for nearly 2 years so this is meant to work and says included for free on my package

[Alex_H · Accepted solution]

Hi @ajfclsjc,

Thanks for visiting the EE Community

If it is a public WiFi spot you are trying to attempt to rather than a private one like your home broadband, it will give you a warning about public networks being potentially unsafe but you should still be able to connect. Does it not give you that option when it provides the warning? 

EE WiFi Auto is the WiFi name for our London Underground and rural hotspot service, is this what you are trying to connect to? 

Or are you trying to connect on EE public WiFi? As if so you don't need an EE WiFi auto network setup, you just find the hotspot you want to connect to and click to join and then it should go to a browser page and if you are a broadband customer login with your EE details to access the network. This help page has further instructions if needed.

Alex