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EE mobile bad signal bad data

gregg1908
Investigator
Investigator

I came over to EE. some months ago on a business tariff ,signal is terrible everywhere 5g rarely works and data is unusable . I rely on my phone to book in work and EE is now affecting my business . I need help leaving this network . 

1 SOLUTION

Accepted Solutions
Northerner
EE Community Star
EE Community Star

Hi @gregg1908 

Give EE a call on 150 and pay off the remaining contract term and then you can leave. 

You can also check your local network for issues here: https://ee.co.uk/help/service-status

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

Hi @gregg1908 

Give EE a call on 150 and pay off the remaining contract term and then you can leave. 

You can also check your local network for issues here: https://ee.co.uk/help/service-status

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

All networks have good & bad areas, but to experience "terrible signal everywhere" is highly unusual. When you say 5G barely works, can you expand a little? Given that a 5G phone should always fallback to 4G anytime 5G is not available....

Are you saying that your phone is displaying no coverage when it should? Or that 4G fallback isn't working?

The previous post advises on the process to disconnect - have you tested other networks in the areas you frequent?