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Does Payasyougo allow 5G usage?

Footnote
Investigator
Investigator

Hi,

 

My android phone smartphone just died and I went into the EE shop to buy a new handset but they couldn't sell me one due to me being PAYG.  They said I had to be contract to buy a phone capable of using 5G.  

If I buy a 5G capable handset elsewhere to put my sim into, would it work?  Does PAYG mean you can't have a 5G phone?

I'm sorry, I'm not tech savvy , only ever had a cheap android and haven't got a clue about these things. I don't want to buy a spurious brand as the one I just had went into liquidation 2 weeks ago and I'd only had the phone 2 months before a suspected virus killed it.

Please could someone help me as I currently have no phone and really need to buy one urgently ?

Thanks

Footnote

 

1 SOLUTION

Accepted Solutions

Hi @Footnote 

 

Yes the device will work with your SIM, you just won't get the 5G service. 

 

I would recommend you get a 5G device as the service is inevitably going to get activated on PAYG in the future or if you change to another carrier who offers 5G on PAYG. 

 

Alternatively you might consider a 5G SIM only plan. 

 

Lastly 5G is only any use if you're in a 5G area. The service is still getting rolled out across the UK. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

4 REPLIES 4
Northerner
EE Community Star
EE Community Star

Hi @Footnote 

 

5G isn't available on EE PAYG. 

 

Should EE change their stance in the future then you will be ready with a 5G handset.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Hi @Northerner ,

 

Thanks for replying and your help.  So if I bought ( for example) a Samsung Galaxy A33 5G,  will it not work?  Do I have to avoid the ones that say 5G on them?  I'm sorry, I'm really useless with this kind of stuff.

Thanks again

Footnote

 

Hi @Footnote 

 

Yes the device will work with your SIM, you just won't get the 5G service. 

 

I would recommend you get a 5G device as the service is inevitably going to get activated on PAYG in the future or if you change to another carrier who offers 5G on PAYG. 

 

Alternatively you might consider a 5G SIM only plan. 

 

Lastly 5G is only any use if you're in a 5G area. The service is still getting rolled out across the UK. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Thank you @Northerner you've been very helpful.  It's kind of stressful when you don't know what you're doing, and you have stopped me fretting. 👍

Footnote