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Data issues.

ZoeA89
Investigator
Investigator

‎10-08-2023 10:35 AM

Hi,

I'm not sure if this is a sim issue or a data issue or something else. Basically my daughters phone connects to WiFi when we are at home, but once we leave the house she gets no Internet and can't make/receive calls etc but I've checked settings and it looks like its registered her EE sim so it doesn't seem thay it's a sim problem 🤔. Not sure what to do to fix this! Photo attached that show data is switched on and there are no sim restrictions etc.

20230810_102500.jpg

20230810_102425.jpg

 

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1 REPLY 1
Leanne_T
EE Community Support Team

‎10-08-2023 12:41 PM

Hi @ZoeA89 

Thanks for coming back to us. 

Can you try manually searching for a network, does EE show available and does this make any difference if you manually connect? 

If not, does the SIM work in another phone? 

Leanne.

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